Independent Bank

Reviews

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  My grandmother passed away a week ago and I called the bank to ask about her SS check that hit her account today (11.22), when speaking with Tina, she offered her condolences and told me that SS may take the funds back. I hung up with her and called SS and was informed that the check was for the month prior but if a check is deposited next month, it will need to be returned. By the time I got off the phone with them, Tina had transferred the money out of my grandmothers account without my knowledge nor authorization. When speaking with the regional manager, Beth, all she said was "I guess it could have been handled differently" and offered to send me a policy she had to look for that took 45 min. My grands have banked with this bank for decades and now, I will close all accounts and tell everyone I can what type of people work there. A simple sentence on their policy would have been sufficient as we are not the type of people to not repay debts (as told to Tina as to the reason I noticed the check in the first place). Forget working on customer service, work on being decent human beings. FYI - I have already submitted a claim to SS to get the funds returned - they were very nice and made sure to tell me to NEVER bank with them again. -Shouneille Moore.
  By Johnique Thomas, September 17, 2017

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